Thank you for visiting AIM Handmade. We take great pride in designing and creating quality handmade goods using the best available and as local as we can find raw goods.
We believe that quality handmade goods should last the test of time and we build our pieces accordingly. We hope you like what you see and welcome you to contact us.
Cheers, Angel + Mark
The items listed on the site are made to order unless specified in the description. We will always entertain custom order requests, so please send us a message if you have a specific request, we will do our best to accommodate.
We ship via Canada Post, UPS or DHL depending on the size and destination. The postage amount listed is a general amount, please message us with your address and we will do our best to find a suitable carrier based on your time requirements. All shipments in North America include signature upon delivery and insurance protection.
For shipping outside of North America please send us a message and we will try and find the best rate for you. Please note that tracking on International shipments is not always available depending on the carrier chosen.
AIM Handmade is not responsible for customs or additional local taxes or additional delivery related charges related to customs handling.
Expedited shipping is available for an additional fee.
But please contact me if you have any problems with your order.
Most of our items are made to order and as such are not eligible for returns or exchange. Our pieces are made from natural materials and as such there may be slight differences in color, grain tone and character with each piece other than what is represented in the photos. This is the beauty of wood and natural fibres. We do however want to make sure that each and every customer is happy with their purchase so if something is not right, please contact us immediately and we will work together to find a solution.
If in the rare event that a piece is damaged during transport, the receiver must a) notify us immediately, b) provide detailed photos of the packaging and damage to the piece and c) must retain any and all original packaging for inspection by the carrier. The piece may need to be collected for inspection by the carrier if an investigation is initiated.
Customer satisfaction is our primary concern and we will do what it takes to make sure you receive your order safely and in impeccable condition.
We take a lot of care and pride in our work and we make every effort to package each piece for safe transport.